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MacBook Pro Tick Fix

Disclaimer: This was not a particularly good use of my time.

With that out of the way, here’s a simple fix for anyone experiencing weird ticking noises from their late-model unibody MacBook Pros. Note that this is all a bit obsessive and off-kilter… but since no one else seems to have documented this fix I’ll make an exception and pollute the blog.

My otherwise-trusty 15” model has been giving off an obnoxious, metallic grating sound whenever the chassis flexes or whenever there’s a bit of pressure on the bottom of the case. (For example, when using the machine on your lap instead of on a flat / hard surface.) The sound’s very strange — kind of a combination of bed springs and crickets. It’s a purely mechanical sound, and occurs even when the machine is off. Here’s what it sounds like — you may need to turn your speakers up, as it’s a bit faint:

On the MacBook Pro, the entire chassis acts as an electrical ground. The bottom case cover also needs to be grounded, and Apple’s design maintains contact between the upper and lower portions of a case with a number of spring-loaded contact points. As the chassis flexes during handling, these contact points move slightly against the bottom cover to create the grinding noise documented above. Thus getting rid of the noise is a matter of reducing friction between the contact points and the bottom cover.

This problem has been extensively documented and discussed elsewhere. (The most thorough discussion I could find is this thread on the Apple support forums.)

Some people have gone so far as to remove the grounding spring sub-assembly entirely. This is probably fine, but it seems foolhardy to start ripping grounding points out of your rather expensive and static-sensitive laptop.

Some others have reportedly used small pieces of tape between the spring contacts and the bottom case… this also seems naïve since the tape will act as an insulator and compromise the grounding point.

My solution is to apply a small dab of conductive grease to each contact point. This completely eliminates the grinding sounds without compromising electrical contact between the upper chassis and bottom cover.

Here’s the step-by-step:


1. Gather Materials
You will need your laptop, some isopropyl alcohol, Q-Tips, a #00 phillips screwdriver, and conductive grease.

Note that you want electrically conductive silicone-based grease. Thermally conductive grease, like you would use between a CPU core and a heat sink, is generally designed to not be electrically conductive, and would be no better than using a layer of tape. I used a silver-impregnated silicone-based conductive grease from Chemtronics, part number CW7100. It’s tough to find and obscenely expensive. The best price I could find for a tube was $21 from All-Spec Industries. (And here’s a PDF of the datasheet, for those inclined.)


2. Remove the bottom cover
Remove the 10 screws securing the bottom cover to the chassis. Gently pry off the bottom cover.


3. Identify and clean the contact points
With the cover removed, you will see the offending pair of spring-loaded grounding contacts near the RAM in the center of the machine. (Enlarged at left.) On the bottom cover, you will see several other points of contact — about a dozen in all — identifiable by their slightly rough texture relative to the rest of the aluminum. (Right, circled in red.) Dip a Q-Tip in isopropyl alcohol and clean off each of these bottom-cover contact pads to make sure they’re free of oil and dirt before moving on to the next step.


4. Apply conductive grease
Add a tiny dab of grease to each of the 12 contact points. Try to keep it clean, and limit application to the confirmed points of contact. A detail of the center two contact points before grease application is at left, and the after is at right.


5. Remove conductive grease
You only need a thin layer of conductive grease to do the job, and you absolutely do not want any excess grease getting onto the logic board where it could create computer-killing short circuits. So after the initial dab of grease, take a couple clean Q-Tips and wipe off almost all of the grease you put down. The contact points should look something like this when you’re finished:


6. Reassemble
Replace the bottom cover, secure it with the 10 screws.


And that’s it… my machine has’t made a noise since.

Before you have a field day with your machine, make sure you’re actually dealing with this particular issue. There are a few other potential causes for similar sounds… a dying hard-disk sometimes makes clicking sounds, and even a healthy hard disk will make a small clicking sound if you move the machine suddenly and it decides to park the heads. If your machine makes the clicking sound even when it’s powered down and specifically when you apply pressure to the bottom cover, then you’re probably dealing with the issue described in this post.

I’ve only tested this in my 15” model. I know the same issue has been documented on the 17”, not sure about the 13”. If you have the ticking problem / success fixing your non-15” model let me know in the comments and I will update the article accordingly.

A quick disclaimer: This fix might void your warranty, although if you’re sparing with the grease I’m not sure an Apple-tech would notice. Use common anti-static sense: Be sure to ground yourself before opening up your computer. Don’t touch anything inside that you don’t absolutely have to.


November 5 2010 at 9 PM

Jorge Castillo Sepúlveda:

Hi,

I have been reading this post several times and I am interested to know if the solution is durable (Is it still working?). I am not an electronic technical and where I live the CW7100 is little expensive.
I should be grateful with any response.

Greetings.

April 7 2011 at 6 PM

Eric Mika:

Jorge, It’s still working for me. Not a sound from the laptop since.

But it will only work if you’re having the mechanical sound issue, and not something related to a hard disk or fan. (e.g. if it still makes the creaking sound when it’s off, then this will probably fix the issue.)

April 7 2011 at 6 PM

Jorge:

Hi Eric,

Thanks for your response. Yes, it is the situation.
Thanks again, and thanks for post the solution.

Best regards.

April 11 2011 at 5 PM

Jorge:

Hi Eric,

I've applied the process and apparently it works for me. However, I have a question. Do you think that it is necessary a new application after some time?

Thanks a lot,

Jorge.

April 28 2011 at 9 AM

Eric Mika:

Jorge, I’m glad it worked for you. It’s been about 6 months since I did the fix and I haven’t needed to reapply yet.

April 28 2011 at 1 PM

Ok, Eric.
Thank you very much.

April 28 2011 at 1 PM

Miguel:

Hi. I had the same problem on my own earlier 2011 MBP 15" and it was driving me crazy. But I noticed something curious, the sound started only after I changed the internal HDD for a brand new Seagate Momentus XT, so at first I thought the new drive was the culprit (my brother has the same laptop but he's never opened the case, and it never developed the issue). I tried some things (covering the drive with a pice of foam, putting back the original drive) and then realized that wasn't the problem. After looking here and there, I accidentally found a solution, but I'm not really sure exactly what it is. Let me explain. The last time I put the bottom cover in place, I firmly pressed it down, and I perfectly felt how something "anchored" (I'm afraid I can't describe it better) between the cover and the rest of the computer. Kinda like when you push a piece into something that fits its shape perfectly. The sound hasn't returned since (I did this about two weeks ago) and believe me, I'm very surprised, so much that I don't want to open it again just to see exactly where o why that happened. Trying to bend the computer, putting my hands on the palm rests (which before this was enough to start the ticking), pushing the bottom cover, etc, nothing produces the noise again. It was even more noticeable when the computar had been turned on for a while and the case was hot, but now is perfectly silent. What I'm saying is that this issue should be investigated a bit further, because solutions like the one posted here may not be even necessary. I remember that the cover has a small, L-shaped piece of metal glued to its inner face, but besides that, I cannot think of anything else. This can be the spot where you have to put the pressure?

January 19 2012 at 10 AM

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